Frequently Asked Questions

Where do you deliver?

We deliver all over Australia. Businesses, homes, PO boxes - we've got you covered. Just give us any special instructions at checkout.

All orders are shipped with Auspost Express Post.

What days do you send deliveries?

Monday through Thursday, we're on it like butter on toast. We don't want our freshly made treats sitting in a postal depot over the weekend.

Can you deliver by a specific date?

Generally, we can arrange delivery for a specific date. However, to ensure everything goes smoothly, it's always a great idea to reach out to us before placing your order. This way, we can confirm the availability and make sure your cookies arrive on that special day as you intend.

How long until my order is sent out?

We know you're excited to get your hands on our scrumptious treats, so we'll get them to you asap. Allow 2-3 working days for us to make, pack, and send out your order.

How long do your cookies last?

Our cookies are baked fresh and come with a best-before date of 14 days. Store them in a cool, dry spot to keep them delicious, or freeze them for up to 3 months if you want to save some for later.

How big are the cookies?

Our cookies are generously sized, measuring almost 11cm in diameter. We believe in giving you a delightful treat that's not only scrumptious but also satisfyingly substantial.

Can I add a note to my order?

Absolutely. Leave a message for your recipient in the notes section at checkout.

Do you offer vegan/dairy-free/gluten-friendly options?

We currently have gluten-free cookies which are so tasty, you won't even know they're gluten-free. Sorry, no vegan or dairy-free options yet.

What's your return/refund policy?

Because our cookies are perishable, we can't accept returns. But if there's any problem with your order, let us know ASAP and we'll make it right.

Can I get a discount for large orders?

Yes, yes, yes! We love big orders and we're happy to offer discounts. Just reach out to us and we'll work out the details.

How do I store my cookies?

Keep your Funky Monkey Cookies fresh by storing them in a cool, dry area for up to 14 days.

Our cookies can be frozen for up to 3 months.

Want to heat them up for some extra gooey goodness?

Pop them in the microwave for 15-20 seconds.

Add a scoop of ice cream to take them to the next level!

Can I track my order?

You sure can. We’ll send you tracking details once your order is shipped so you can watch those cookies make their way to you.

Do you ship outside of Australia?

We currently ship only within Australia, but we’re always thinking big—international deliveries could be on the horizon. Stay tuned.

What if I have a food allergy?

While we do our best to avoid cross-contamination, our cookies are made in a facility that handles nuts and dairy. If you’ve got any specific concerns, get in touch and we are happy to help.

Can I change or cancel my order?

Changed your mind? No problem. If you need to change or cancel your order, just let us know within 24 hours and we’ll do our best to make it happen. 

What payment methods do you accept?

We accept VISA, MasterCard, and EFT through our secure checkout—easy and hassle-free.

Do you offer customised cookies for corporate gifts?

Absolutely! We offer a delightful option to personalise your cookies with custom labels. You can showcase your company logo, add a fun message, or even include the recipient's name. The cookies come individually wrapped and can be presented in a stylish branded box, making your corporate gift a memorable experience. Let's chat.

Can I customise your cookies to suit weddings, birthdays, and special occasions?

We love helping you create memorable moments with our custom cookies. You can customise our cookie label's to your heart's content, whether it's matching a specific theme, incorporating personalised messages, or featuring unique designs. Just let us know your preferences, and we'll work closely with you to bring your ideas to life and create custom cookies that add a delightful touch to your special event.

Do you offer cookie fundrasiers for schools and sporting clubs?

Yes, we offer cookie fundraisers for schools and sporting clubs. We can provide customised options, including personalised labels and packaging, to make your fundraising event even more successful. Reach out to us to discuss the details, and together we can create a cookie fundraiser that will satisfy both the taste buds and fundraising goals.