Frequently Asked Questions
Got a question about our cookies, orders or delivery? You’re in the right place. We’ve answered some of the most common questions here to help you find what you need quickly. If you still need a hand, our team is always happy to help.
Orders & Shipping
We bake everything fresh, just for you, so please allow 2-3 business days for us to make, pack, and send your order.
Once your goodies are on the way, Australia Post Express usually delivers within 1-3 business days.
All up, your treats should arrive within 3-6 business days from when you place your order. We promise they’re worth the wait.
We bake everything fresh, just for you, so please allow 2-3 business days for us to make, pack, and send your order.
Once your goodies are on the way, Australia Post Express usually delivers within 1-3 business days.
All up, your treats should arrive within 3-6 business days from when you place your order. We promise they’re worth the wait.
We currently ship only within Australia, but we’re always thinking big — international deliveries could be on the horizon. Stay tuned.
We currently ship only within Australia, but we’re always thinking big — international deliveries could be on the horizon. Stay tuned.
You sure can. We’ll send you tracking details once your order is shipped so you can watch those cookies make their way to you.
You sure can. We’ll send you tracking details once your order is shipped so you can watch those cookies make their way to you.
Because our cookies are perishable, we can't accept returns. But if there's any problem with your order, let us know ASAP and we'll make it right.
Because our cookies are perishable, we can't accept returns. But if there's any problem with your order, let us know ASAP and we'll make it right.
Absolutely. Leave a message for your recipient in the notes section at checkout.
Absolutely. Leave a message for your recipient in the notes section at checkout.
We deliver all over Australia. Businesses, homes, PO boxes - we've got you covered. Just give us any special instructions at checkout.
All orders are shipped with Auspost Express Post.
We deliver all over Australia. Businesses, homes, PO boxes - we've got you covered. Just give us any special instructions at checkout.
All orders are shipped with Auspost Express Post.
Monday through Thursday, we're on it like butter on toast. We don't want our freshly made treats sitting in a postal depot over the weekend.
Monday through Thursday, we're on it like butter on toast. We don't want our freshly made treats sitting in a postal depot over the weekend.
Generally, we can arrange delivery for a specific date. However, to ensure everything goes smoothly, it's always a great idea to reach out to us before placing your order. This way, we can confirm the availability and make sure your cookies arrive on that special day as you intend.
Generally, we can arrange delivery for a specific date. However, to ensure everything goes smoothly, it's always a great idea to reach out to us before placing your order. This way, we can confirm the availability and make sure your cookies arrive on that special day as you intend.
Currently each order is shipped to one address. If you need cookies sent to multiple locations, simply place separate orders or contact us and we can help organise it.
Currently each order is shipped to one address. If you need cookies sent to multiple locations, simply place separate orders or contact us and we can help organise it.
You can order online through our website or find our cookies at selected cafes and retailers. Visit our stockists page to see where Funky Monkey cookies are available near you.
You can order online through our website or find our cookies at selected cafes and retailers. Visit our stockists page to see where Funky Monkey cookies are available near you.
Cookie Info
While we do our best to avoid cross-contamination, our cookies are made in a facility that handles nuts and dairy. If you’ve got any specific concerns, get in touch and we are happy to help.
While we do our best to avoid cross-contamination, our cookies are made in a facility that handles nuts and dairy. If you’ve got any specific concerns, get in touch and we are happy to help.
Pop them in the microwave for 15-20 seconds. Add a scoop of ice cream to take them to the next level.
Pop them in the microwave for 15-20 seconds. Add a scoop of ice cream to take them to the next level.
Keep your Funky Monkey Cookies fresh by storing them in a cool, dry area for up to 14 days.
Our cookies can be frozen for up to 3 months.
Keep your Funky Monkey Cookies fresh by storing them in a cool, dry area for up to 14 days.
Our cookies can be frozen for up to 3 months.
We currently have gluten-free cookies, which are so tasty, you won't even know they're gluten-free. Sorry, no vegan or dairy-free options yet.
We currently have gluten-free cookies, which are so tasty, you won't even know they're gluten-free. Sorry, no vegan or dairy-free options yet.
Our cookies are baked fresh and come with a best-before date of 14 days. Store them in a cool, dry spot to keep them delicious, or freeze them for up to 3 months if you want to save some for later.
Our cookies are baked fresh and come with a best-before date of 14 days. Store them in a cool, dry spot to keep them delicious, or freeze them for up to 3 months if you want to save some for later.
Each Funky Monkey Cookie is individually sealed in its own bag to keep it fresh, safe, and delicious. Whether you’re ordering for yourself, sending a gift, or stocking up for an event, your cookies will arrive neatly packed in a sturdy Funky Monkey box that’s ready to impress. We even offer optional custom labels for birthdays, events, or corporate gifts — because cookies should look as good as they taste.
Each Funky Monkey Cookie is individually sealed in its own bag to keep it fresh, safe, and delicious. Whether you’re ordering for yourself, sending a gift, or stocking up for an event, your cookies will arrive neatly packed in a sturdy Funky Monkey box that’s ready to impress. We even offer optional custom labels for birthdays, events, or corporate gifts — because cookies should look as good as they taste.
Our cookies are generously sized, measuring almost 11cm in diameter. We believe in giving you a delightful treat that's not only scrumptious but also satisfyingly substantial. See our size guide.
Our cookies are generously sized, measuring almost 11cm in diameter. We believe in giving you a delightful treat that's not only scrumptious but also satisfyingly substantial. See our size guide.
Yes. All Funky Monkey cookies are baked fresh to order using premium ingredients. This helps ensure every cookie arrives tasting just as good as it should.
Yes. All Funky Monkey cookies are baked fresh to order using premium ingredients. This helps ensure every cookie arrives tasting just as good as it should.
Custom & Corporate Orders
Yes, yes, yes! We love big orders and we're happy to offer discounts. Just reach out to us and we'll work out the details.
Yes, yes, yes! We love big orders and we're happy to offer discounts. Just reach out to us and we'll work out the details.
Absolutely. We offer a delightful option to personalise your cookies with custom labels. You can showcase your company logo, add a fun message, or even include the recipient's name. The cookies come individually wrapped and can be presented in a stylish branded box, making your corporate gift a memorable experience. Let's chat.
Absolutely. We offer a delightful option to personalise your cookies with custom labels. You can showcase your company logo, add a fun message, or even include the recipient's name. The cookies come individually wrapped and can be presented in a stylish branded box, making your corporate gift a memorable experience. Let's chat.
We love helping you create memorable moments with our custom cookies. You can customise our cookie labels to your heart's content, whether it's matching a specific theme, incorporating personalised messages, or featuring unique designs. Just let us know your preferences, and we'll work closely with you to bring your ideas to life and create custom cookies that add a delightful touch to your special event.
We love helping you create memorable moments with our custom cookies. You can customise our cookie labels to your heart's content, whether it's matching a specific theme, incorporating personalised messages, or featuring unique designs. Just let us know your preferences, and we'll work closely with you to bring your ideas to life and create custom cookies that add a delightful touch to your special event.
Yes, we offer cookie fundraisers for schools and sporting clubs. We can provide customised options, including personalised labels and packaging, to make your fundraising event even more successful. Reach out to us to discuss the details, and together we can create a cookie fundraiser that will satisfy both the taste buds and fundraising goals.
Yes, we offer cookie fundraisers for schools and sporting clubs. We can provide customised options, including personalised labels and packaging, to make your fundraising event even more successful. Reach out to us to discuss the details, and together we can create a cookie fundraiser that will satisfy both the taste buds and fundraising goals.
Still Have Questions?
If you could not find the answer you were looking for, we're always happy to help.